Return & Refund Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
At SUNRIS.IN, customer satisfaction is our top priority. This Return & Refund Policy explains the terms under which products may be returned or refunded.
By placing an order on our website, you agree to the policy outlined below.
Return Eligibility
You may request a return under the following conditions:
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The product is damaged, defective, or not working
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The wrong product was delivered
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The product is missing parts or accessories
Return request must be raised within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse or mishandling
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Items with physical damage after delivery
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Products without original packaging, box, or accessories
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Items marked as “Non-Returnable” on the product page
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Used or tampered products
Return Process
To initiate a return:
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Contact our support team within 7 days of delivery
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Share your order number and issue details
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Attach clear photos or videos of the product (if required)
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Our team will review and approve the request
Once approved, return instructions will be shared with you.
Refund Policy
After receiving and inspecting the returned product:
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Approved refunds will be processed within 5–7 business days
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Refund will be credited to the original payment method
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Shipping charges (if any) are non-refundable unless the issue is from our side
Replacement Policy
In case of defective or damaged products, we may offer:
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Replacement of the same product, or
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Refund if replacement is not available
Replacement is subject to product availability.
Cancellation Policy
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Orders can be cancelled before shipment
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Once the order is shipped, cancellation is not allowed
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Refund for cancelled orders will be processed within 3–5 business days
Important Notes
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Return pickup availability depends on service location
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Customer must ensure safe packaging while returning the product
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We reserve the right to reject return requests that do not meet policy conditions
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